ADI Leak Detection Llanharan privacy policy, leak detection in Llanharan

What personal information do we collect to provide our services?

Personal information is needed to arrange leak detection. You can obtain service information anonymously; booking usually requires the details listed here.

• Customer's name including title, first name and last name or company name
• Site address where the Leak Detection is due to take place
• Billing/postal address where payment details are registered for correspondence
• Contact telephone number (landline, office, mobile)
• Email address
• Name and telephone number of on-site contacts
• Credit/debit card number (long number on the front of the card)
• Credit/debit card expiry date
• Credit/debit card CVV code

How do we obtain your personal information?

Personal information usually comes directly from the customer, meaning the individual or business paying for the service. We normally collect the listed details by phone, sometimes names, phone numbers and email addresses by email, and information through our website enquiry forms.

A representative may book for someone else, such as a letting agent booking for a landlord. We usually obtain all details except payment information from that representative. We prefer payment details directly from the payer; when someone supplies them on the payer's behalf, we reserve the right to assume the payer authorised disclosure and payment.

What do we use your personal information for?

Personal information may support some or all of these service activities:

• To provide our services
• To provide our customers with a report of the works and VAT invoice
• To communicate with our customers and other onsite, office based or remote contacts
• To improve customer service, respond to customer requests and support customer needs
• To identify sites where we have previously carried out work
• To identify existing customers
• To collect payment for our services

How do we store and protect your personal information?

Personal information is accessible only through our password-protected company database on our secure server. We print personal data only when asked to post reports or invoices to customers.

For how long do we keep your information?

Personal data is stored for as long as necessary to provide our services. Customer names, addresses and reports may remain on file for several years to cross-reference earlier leak detection work at a site, unless a customer requests deletion.

How do we share your information?

Personal information is not sold, traded or otherwise transferred to third parties, apart from the exceptions stated in this section.

At no point during or after the provision of our services do we contact you for marketing purposes.

We share your information only in the cases listed below:

• With your permission, we may share your information with other tradespeople who we feel will be able to help you resolve issues relating to your leak. For example, a company who can assist with remedial works.
• At the request of your insurance provider we may provide more detail about cost breakdown and/or details of works carried out on site for the policy holder.
• Card details are provided to our payment service provider in order for us to process payments.
• If we have reason to believe it is necessary to process or defend against a legal claim, to comply with the law, to enforce our site policies, or protect ours or others' rights, property, or safety.
• In the event that we need to report accidents or incidents on site or request emergency assistance.

How does the website use cookies?

Cookies are small files your browser stores so a website can recognise it on your next visit; browser storage does the same job in a different place. This section covers both. It was last updated on 6 November 2026 (version 2026-11-06).

Nothing that measures visits or adverts is stored on your device until you choose to allow it in the cookie banner. Your choice is kept for 6 months, or until this section changes, and the banner then asks again.

Strictly necessary, always on:

• Your cookie choice (ADI Leak Detection): browser storage named adi-cookie-consent records whether you allowed analytics and marketing, with a random ID and the date. It lasts 6 months. When you make or change a choice, an anonymous receipt (the random ID, your choice, this policy's version and the time, with no name, email or IP address) goes to ADI Leak Detection's own records, so we can show that consent was given.
• The enquiry form and the phone number (ADI Leak Detection): the form sends your details to us to arrange leak detection, and the phone links call our office. They work whatever you choose.

Analytics, only if you allow it:

• Google Tag Manager and Google Analytics 4 (Google): count visits and show which pages people read. Cookies _ga and _ga_ followed by an ID, kept for up to 2 years by default.

Marketing, only if you allow it:

• Google Ads (Google): measures our adverts, including a call from a tap on the phone number, and builds remarketing audiences. The conversion linker keeps the ad-click ID in the _gcl_au cookie and _gcl_ls storage for 90 days; Google's advertising cookies last up to 13 months.
• Meta pixel (Meta Platforms, Facebook and Instagram): measures our adverts and shows them to people who have visited the site. Cookie _fbp for 90 days and browser storage lastExternalReferrer; the pixel also sends its events through Meta's Conversions API Gateway on an Amazon Web Services address.
• OpenAI ads pixel (OpenAI): measures our adverts on OpenAI's services. Cookie __obref, kept for up to a year, browser storage for the current visit only, and the security cookies __cf_bm and _cfuvid that OpenAI's provider Cloudflare sets.

Before you choose, no Google, Meta or OpenAI tag loads at all, and none of them loads if you reject all. The Meta and OpenAI pixels load only if you allow marketing. There is one exception to the analytics and marketing lists above, for Google's tags only. If you allow only one of analytics and marketing, Google's tags for both still load. Google Consent Mode tells the tags for the one you did not allow that their storage is denied, so they should not set cookies for it, but they may still send measurements.

Other services on these pages:

• Google Maps (Google): the coverage maps load only when you press Show map, and Google may then set its own cookies.
• YouTube (Google): the video on the homepage loads only when you press play, from YouTube's privacy-enhanced service.

You can change your choice at any time with the Cookie settings link at the foot of every page. Turning a group off stops it loading from the next page you open; to remove cookies that are already set, clear them in your browser's settings.

Are calls to ADI Leak Detection recorded?

Calls to our offices through any numbers displayed on our websites are recorded for quality and training purposes.

What rights do you have over your data?

Your data rights include requesting a copy of your personal information, asking us to amend it and asking for deletion. Information needed to process or defend a legal claim cannot be removed. Deletion may impede our service or require us to suspend it. Contact us at any time to make a request.

How is your consent handled?

Consent to retaining and using personal data as described in this policy is assumed unless you contact our head office by phone, letter or email. Contact us for further details about GDPR.

How do you contact ADI Leak Detection about your data?

Requests about the personal data ADI Leak Solutions Ltd holds should be made by phone on 01443 305019, or by post to the head office at Suite 407, Access Business Center, Handy Cross Roundabout, High Wycombe, HP11 1UP.